Signature Hub
A consolidated place for all documents
Once upon a workday, employees woke to an overwhelming flood of tasks: documents awaiting signatures, deadlines unclear, and a bundle of emails that offered little guidance…
Timeline
March - June 2025
Working Team Members
Design, Content, Product, Business
Methods
Concept testing (n=7) | Usability testing (n=8) | Benchmarking study (n=31)
Impact
✅ perceived usability, ✅ satisfaction, ✅ task completion in 2 of 3 tasks
Process
📚 Literature Review & Discovery → 🔎 Concept Testing → 🔄 Iteration → 🔎 Usability Testing → 🔄 Iteration → 🔎 Benchmark Study → ⚙️ Engineering Handoff
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Once upon a workday, employees woke to an overwhelming flood of tasks: documents awaiting signatures, deadlines unclear, and a bundle of emails that offered little guidance… The journey to clarity began when our product, design, content, and business teams came together — and I stepped in to guide the research.
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Through three rounds of user research with folks responsible for signing documents — concept testing (n=7), task-based usability studies (n=8), and benchmark comparison (n=31) — I uncovered where language confused, layouts misled, and next steps weren’t obvious. By iterating on content and navigation, we developed a true guidepost for action.
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The redesigned Signature Hub proved more usable, more satisfying, and more consolidated, with improved task completion in 2 of 3 benchmark scenarios. The result: a streamlined page where users can confidently see what’s due, who needs to sign, and what comes next.