Signature Hub

A consolidated place for all documents

 
 

Timeline

March - June 2025

Working Team Members

Design, Content, Product, Business

 
 

Role

I led this effort’s research planning and execution, which involved shaping concepts through iterative design and research, and measuring the impact of the new designs on the user experience through usability testing.

Summary

Busy workers need support understanding what is on their plate for the day and prioritizing what to do next. A landing page can help workers complete their to-dos efficiently and effectively.

 

THE PROCESS

Concept Testing

Designers were familiar enough with the problem space and user needs to begin iterating as they jumped into the project. The designs created from the start were tested in 1-hour remote research sessions with 7 users using mid-fidelity prototypes. The moderator walked participants through concepts and asked probing questions throughout the walkthrough.

Task-Based Testing

Designs were iterated on based on the previous round of research and made to be higher fidelity. From the prior round of research, we knew that the concepts were more valuable for providing a view into what others had to sign over a view into what they had to sign. For this round of research, we conducted 1-hour remote sessions with 8 users. Participants were asked to complete tasks related to key actions such as sign documents and identify how many signatures others still had to complete.

Impact Measurement

Designers worked with Content to adjust the language used in the designs based on confusion identified in the prior round of research. After handoff to Engineering, the team did a final round of research to evaluate the new experience and compare it to the current experience to measure the impact of the work completed. Thirty-minute moderated usability tests were conducted with 31 participants, a sample large enough to run statistical tests between the experiences. Participants described their current experience around 3 main tasks and completed those same tasks in the newly designed experience.

THE TAKEAWAYS

  • Compared with the current experience, the new designs were statistically significantly:

    • Perceived as more usable (as measured by the System Usability Scale, SUS)

    • Perceived as more satisfying

    • Perceived as more consolidated

    • Perceived as easier to complete for 2/3 tasks (the 3rd task was already perceived as very easy in the current experience)